Shipping & Store Pick Up

Where do you deliver?

We deliver nationwide within Malaysia and all parcels are normally dispatched within a few days. We also deliver to Singapore but only up to 3 kg.

For international deliveries, please drop us an email at

What are your rates?

There are differing rates based on the weight of your order and location of delivery.

For simplicity, we have organized the rates into a table for your reference. After the checkout page, you will be presented with a few delivery options that will typically fall into the ranges below:

Any free shipping?

We do not have free shipping.

However, you can save by taking advantage of discounts made available through our customer loyalty program. For those who live in the Klang Valley, you can also opt to pick-up your items for free at any of our outlets.

How long does it take to deliver my items?

Packing and delivery of your items will commence upon receiving payment for your order.

It will take 3 to 5 working days for deliveries within Peninsula Malaysia, and 5 to 7 working days for deliveries to East Malaysia or Singapore. Working days do not include weekends and public holidays.

What if I need my order urgently?

Urgent orders are usually handled on a case by case basis.

Kindly place your online order first and email us to look out for your urgent order. We will then be in touch with you to let you know if all the items can be packed for you on short notice.  Extra charges may apply depending on the situation.

How do I go about to choose in-store pick up instead of postage? When can I pick up my items?

There is a free in-store pick up option for those who wish to collect their online order at the shop to save on postage. This option is available under the "shipping options" dropdown menu after you have checked out your items from your shopping cart.

You will be able to choose to pick up either any of our Soap Artisan outlets at:

  • Publika (KL),
  • 1 Utama (PJ) or
Please click here for the store address details. 
There are no charges for self-collection at our outlets. Please note that it will still take 1 – 3 business days for your order to be packed and made ready at our outlet. One of our staff will be in touch with you to let you know when your items are ready for collection.